Resolve72 gives home care agencies one place for every concern, from every channel, with a 72-hour clock on each complaint. It's that simple.
Help us test Resolve72A voicemail at 9 PM. A text to a caregiver's cell. A comment at the front desk. An email, a letter, a fax. When concerns are scattered, some slip through, deadlines pass without anyone noticing, and the complaint log gets pieced together the week of an inspection.
A message sits in one person's voicemail or inbox, and nobody else knows it's there.
Nobody can see at a glance which complaints are due, overdue, or still waiting on a call back.
Proving what happened, and when, means digging through phones, notebooks and email threads.
Nothing to install and nothing to connect. Your agency gets its own lines in, and your team gets one simple screen.
A local phone number, an email address and an online form, all for your agency. Staff can add anything said in person or sent by mail.
Every message is captured, sorted as a complaint, request or thank-you, and complaints start a 72-hour clock. Safety concerns alert the right person right away.
Staff follow up with families from the same screen, and the complaint log keeps itself up to date for inspections.
Works with calls, voicemail, texts, email and web forms.
We're looking for a small group of home care agencies to try Resolve72 before it launches and tell us what works for their office.
Questions? Email alex@opendoorreferrals.com.